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Frontgate: Products & Services

Think you have to sacrifice comfort and your pockets for sophistication?  Think again. Frontgate - the recognized leader in catalog and online shopping for the home environment is committed to provide their customers with long-term value in every product they purchase. Finest furniture paired with elegant accents lets you stretch out in style.

See below for their large omnibus of products.

Frontgate: Company Background

It was in September 1991, when Paul Tarvin launched Frontgate and introduced their own catalog to 300,000 upscale American households. This new direct marketing company was geared to offer their customers consumers products and services of unprecedented quality.  Paul was also committed to achieve a level of service that would well exceed the expectation in the industry.  Hence, from then on, the development of Frontgate was dramatically observed.  Frontgate is part of Cornerstone Brands, Inc. (CBI), a family of direct marketers that belongs to the leading consumer direct firms.  Partnership with CBI allowed Frontgate to retain their unique marketing and brand identity while enjoying the advantages of improved operational capability and greater purchasing power. 

Moreover, in 1996, Frontgate was recognized by Inc. magazine as one of the nation's 500 fastest growing companies. Today, Frontgate is the recognized leader in catalog and online shopping for the home environment. This year alone, they will circulate almost 83 million catalogs.  Frontgate is located in West Chester, OH

Frontgate: Customer Feedback & Reviews

Frontgate is rated 2.5 by Epinions based on 66 reviews while it earned 2 out of 5 stars based on 5 reviews from Yahoo! Shopping.  This simply means that unfortunately, a number of customers are not that satisfied with the service they provide.  Anyhow, a few reviews also gave positive feedbacks.  See below for some testimonials.

"My husband and I recently purchased a new home and were excited to furnish it with quality items. After searching several stores (online and local), I decided to acquire a beveled glass firescreen from Frontgate.
That was my first mistake.
From the first click of their 'Buy' button I experienced nothing but delays and excuses." more - shinyisgood

"I recently ordered a very expensive outdoor seating set. Three weeks after I ordered the set, I received a promotional emailing stating that any order over $2000 would get a $500 gift card. However, Frontgate would not honor the giftcard." more Yahoo! Shopping User  Apr 2, 2012

"Frontgate has items no one else has and a return policy that I consider one of the best in the industry. No questions asked return if you don't like the product (and there have been a couple that were inferior overseas manufactured products that looked far better in their slick catalog than in real life). Frontgate often has sales in the WSJ with free shipping and, if you don't mind lots of e-mail, sales and shipping opportunities year-round. " - By Yahoo! Shopping User  Jul 15, 2012

Frontgate: Business Credibility & Trustworthiness

Frontgate is rated A+ by the Better Business Bureau (BBB).  It has been in the business for two decades already. 

Factors that raised the rating for Frontgate include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 56 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background info
Frontgate: Website Popularity & Google Ranking

In Statshow, Frontgate has daily pageviews and visitors of 88,939 and 40,426 respectively.  In Alexa, it ranked 17,483rd.  This site's visitors view an average of 7.0 unique pages per day. Relative to the overall population of internet users, the site's users are disproportionately female, and they are disproportionately moderately educated people earning over $60,000 who have more children and browse from work. Frontgate is based in the US. It belongs to the “Accessories” category of sites.  As of this writing, the site has a Google Page Rank of 5 out of 10.

Frontgate: Social Media Presence

A good social media presence is also a plus factor for online businesses. Frontgate has Facebook profile, Twitter page and Pinterest profile which entails that they are quite active in social media so you can stay connected.


Frontgate has over 22K+ likes on Facebook and several posts from the administrators and customers alike. 


The Twitter page of Frontgate has a total of 1K+ followers and 231 tweets.


Want to view the finest homes and elegant furnitures?  Check them in Frontgate's pinboard.

Frontgate: Website Security & Safety

Frontgate is CERTIFIED MCAFEE SECURE SITE as of this writing.  The McAfee SECURE™ trustmark only appears when the website has passed their intensive, daily security scan. They test for possible personal information access, links to dangerous sites, phishing, and other online dangers.  The site is secured by Norton as well.  This means that this website can secure your private information since they were issued an SSL Certificate.

Moreover, Frontgate has a 100% trust rating from webutation.  Webutation also indicates that the website has no annoying popups and is safe for child browsing.

Based on Google Safe Browsing tool Frontgate's website is not listed as suspicious.  No malicious software were discovered in the pages tested by Google. This site was hosted on 1 network AS4323 (TWTC).

Frontgate: Pricing & Packages

Frontgate offers designer brands and signature items so it is anticipated that their price range is more than the midway point. Anyhow, their merchandise have superb quality and worth purchasing.  Check the prices of their selected products below.

  • Cassara Furniture Collections:  $71 - $2,154
  • Outdoor Pillows
    • Standard:  $59 - $89
    • Customized:  $79 - $109
  • Chandeliers:  $499 - $3,499
  • Bedding Collections:  $19.50 - $2,725
  • Pet Products Outdoor and Pool:  $20 - $599
Frontgate: Shipping Rates & Policies

Shipping & Processing

Frontgate orders for in-stock merchandise are generally delivered within 3-7 business days. Shipping charge estimates are available on Frontgate's Shopping Cart page after you select your desired items for purchase. You can also consult their Shipping and Processing charges for more details.

Standard Delivery

Standard Delivery orders are shipped via standard ground service, and generally will arrive in 3-7 business days. For even faster delivery, Frontgate offer Next Business Day and Two Business Day Express Service (can be applied to orders placed before 3:00 PM EST Monday through Thursday and before 10:00 AM Friday). For Standard and Express Delivery rates, consult their Shipping and Processing charges. Please note, Truck and In-Home items do not include the Standard Delivery charges. The minimum charges for these items are $149 (for Truck) and $198 (for In-Home). To receive an accurate quote, add the item to your cart and enter your Zip code.

Standard Shipping and Processing Charges

Shipping charges are calculated before any promotional discount is added based on the current price of each item (including the reduced prices of clearance items or select items with a limited-time reduced price). Once you enter your promotional discount for clearance and specially priced items, you will often incur shipping charges calculated based on the listed clearance or limited-time reduced price of each item.

Standard Delivery orders are shipped via standard ground service, and generally will arrive in 3-7 business days. For even faster delivery, Frontgate offer Next Business Day and Two Business Day Express Service. For Standard and Express Delivery rates, consult the tables below.

Standard Delivery
(3-7 Business Days)

Orders up to $25.00


$25.01 to $44.99


$45.00 to $64.99


$65.00 to $94.99


$95.00 to $144.99


$145.00 to $194.99


$195.00 to $239.99


$240.00 to $2,999.99

10% of total

$3,000.00 over

5% of total

Frontgate Express Delivery
(for orders under 10 lbs)

Two business day delivery

$   9.95 additional

Next business day delivery

$ 19.95 additional

For expedited items over 10 lbs., additional charges may accrue and will be reflected in Checkout. Frontgate's terms are FOB shipping point. Your credit card will not be charged until shipment.

Shipments to HI, AK, and PR require Express Delivery. Express Delivery applies only to orders placed before 3:00 PM EST Monday-Friday.

Note: If your purchase requires Oversized Delivery, or if you select one of their Express Delivery options, those charges are applied in addition to the Standard Shipping and Processing charges.

International Shipping

Frontgate is happy to coordinate the shipping of their products outside the U.S. However, deliveries outside the continental United States may require additional shipping charges. A customer service representative from Frontgate will contact you within one to three business days after your order to provide a final shipping quote before your order is shipped or any charges are applied to your credit card. When placing your order, please be sure to include an email address or fax number so a representative from Frontgate can contact you with a quote.

Please be aware that quotes for shipping outside the U.S. and Puerto Rico do not include any applicable duty, value added taxes (VAT), or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, Frontgate are unable to provide an estimate for duty or VAT.

Note that Frontgate are unable to ship gas-powered products, such as gas grills, outside the U.S. and Puerto Rico.

Also, please be aware that although Frontgate supports manufacturer's warranties, the return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product from outside the U.S., international shipping charges must be pre-paid.

If you have any questions, you may contact Frontgate via email, via fax at 1-800-436-2105, or via phone at 1.888.263.9850, Monday-Friday, 8:00-6:00 EST.

Frontgate: Payment Methods Accepted

Credit cards accepted in Frontgate include Visa, Mastercard, Discover, and AMEX.  Make sure you entered the correct data in the following fields:

  • Card Type
  • Credit Card Number
  • Card Identification Number
  • Expiration Date

Unfortunately, Frontgate does not accept checks, cash, credit vouchers or international credit cards. 

Frontgate: Returns, Refunds & Exchange Policy

If for any reason you are not satisfied with your order, simply return it within 90 days and Frontgate will replace it or refund the cost of the item (excluding Shipping and Processing fees). In addition, Frontgate will repair or replace any product for a full year from the date of shipment. Please note: Any items that are monogrammed, customized or made-to-order cannot be returned or exchanged unless damaged or defective.

Return Options

Based on the dimensions and weights of the products in your order, the front of your packaging slip may contain a UPS or Return Service (RS) label (PDF). If you have received this label, your order qualifies for Easy Returns service (Option 1). If your package does not contain a UPS/RS label, please follow Option 2.  This means that you are going to ship the item/s via carrier of your choice 

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